[FTP2.10] I can login to FTP via my client, but I can't see a directory listing of my site files?

If your FTP client appears to log in correctly but no files or directories are listed, it's likely that something is affecting the ability of the FTP client to connect to the server.

If your FTP client is working in Active mode, then please switch it to Passive - you should be able to do this via your FTP client settings. This will avoid many of the common issues with firewalls. If you continue to experience issues, try switching off your firewall temporarily to attempt to connect.

If you're still unable to view files, please contact us.

Was this answer helpful?

 Print this Article

Also Read

[FTP2.07] My extra FTP account doesn't seem to work with PHP scripts.

In theory, this should work without issues as all FTP users on a hosting account have the UID,...

[FTP1.01] New "FTP Lock" Security Measure

Over the last year, there has been a substantial increase in the number of sites on the...

[FTP2.09] Am I able to unlock multiple IP addresses for usage with FTP?

Yes, just insert them into a comma delimited list(e.g. 123.456.789.654,132.456.789.357).

[FTP4.07] Can I connect to your FTP servers using command line FTP in Windows?

Yes, we have no restrictions regarding the use of the windows command line to connect to our...

[FTP4.09] Unable to connect via FTP, the following error is being produced "530 Login failed. Perhaps your FTP access isn't unlocked?"

We have recently implemented an FTP locking system to improve security for all of our customers....