[EML4.23] "Secure Connection Failed" Error when sending email from iPhone or iPad

If you get the below error message when trying to send email from your iPhone or iPad:

Secure Connection Failed
The certificate for "********************" may not be valid

This is because you are trying to via SSL/TLS to our mail servers which is not supported.

You can change this in your settings on your iPhone or iPad as follows

Go to Mail, Contacts, Calendars and select the account you wish to change.

On the next screen, scroll down and select Advanced.

In the "Incoming Settings" section, turn "Use SSL" to OFF

Was this answer helpful?

 Print this Article

Also Read

[EML2.13] The amount of Spam I am getting has suddenly increased (with Junk Mail filters enabled), why is that?

The principal reasons for suddenly getting more spam despite the Junk Mail Filter being active...

[EML4.33] How can I access my webmail

10 Ways to access your eMails. We understand that sometimes our users face problems in...

[EML4.22] How to sync your Sent, Draft and Deleted items IMAP folders on your iPhone or iPad

This article only applies for mailboxes setup as IMAP mailboxes on your iPhone or iPad. If you...

[EML3.12] How do I set up an Exchange mailbox in Outlook 2010?

There are two way s to set up an Exchange account, automatically and manually. We recommend...