[EML1.07] Why can't I connect to your mail server? I use Orange, AOL or BT as my ISP.

Some ISPs block port 25 for the sending of email via SMTP. AOL and Orange are known to be amongst such ISPs, though there are also others. If this happens, setting SMTP to port 587 instead of port 25 should allow you to send email through us.

Was this answer helpful?

 Print this Article

Also Read

[EML1.11] Mail doesn't seem to be forwarding when I use the email forwarding option. What can be causing this?

Some ISP do not allow the automatic forwarding of emails. AOL and Gmail are known service...

[EML1.14] Why do I get the message 550 IP in XBL SBL PBL RBL or SCBL when sending mail

If you receive any of these messages when trying to send email, it would appear that outgoing...

[EML1.16] I'm getting a 451 Message temporarily deferred message when sending to Yahoo or BT - What does this mean?

Yahoo have extremely strict criteria for accepting email and often defer e-mail if they think...

[EML1.15] Why have my mail/folders disappeared from webmail?

Occasionally, the thread view in Webmail will make emails apparently disappear - if you disable...

[EML1.06] Why do I get a '550 Relay Not Permitted' error message when sending mail?

In order to send mail through our mail servers, your email client must be configured to use SMTP...