Toggle navigation Home Store Browse All ----- Webhosting Domains Quotation (Webdesign Services) eMail Hosting SEO- Search Engine Optimisation GRAPHIC DESIGN Dedicated/ VPS Webhosting BULKSMS Mobi Applications Website Maintenance Register a New Domain Transfer Domains to Us Announcements Knowledgebase Network Status Affiliates Contact Us Account Login Register ----- Forgot Password? Categories 9 CGI Scripts 34 Databases 28 Dedicated Servers 1 DNS 15 Domains 5 eCommerce 79 eMails 27 FTP 1 General Issues 1 MX Records 1 Nameservers 28 Other 104 Scripting 254 Web Hosting Control Panel 9 Web Resources 8 Web Stats & Logs 11 Web Tools 8 Website Help and Diagnostics 4 Windows Hosting Categories CGI Scripts (9) Databases (34) Dedicated Servers (28) DNS (1) Domains (15) eCommerce (5) eMails (79) FTP (27) General Issues (1) MX Records (1) Nameservers (1) Other (28) Scripting (104) Web Hosting Control Panel (254) Web Resources (9) Web Stats & Logs (8) Web Tools (11) Website Help and Diagnostics (8) Windows Hosting (4) [EML1.01] I've changed the MX record for my domain. Why am I now unable to receive email? Support DatabasePrint NowI've changed the MX record for my domain. Why am I now unable to receive email?MX Records change where email is delivered for a domain. Hosting cPanel offer the flexibility to change that location via your control panel with us, however if you make such a change to an IP address outside of the mail server we have setup for you, once the change has been made we are no longer able to support any email issue for your domain as those messages will not go through us and all mailboxes with us will not have any messages delivered to them.In this event, you can either : -1) Reset the MX record to point back to us, in which case once the DNS change has propagated throughout the network, email will start working through us once more, or2) Verify that you have set the correct IP address for your external mail server and change it accordingly if it is wrong, and also verify the mail server is accepting email on that IP address.Please note that Hosting cPanel can not support external mail servers as they are not inside our network.And please be aware that MX record changes, like all other DNS changes, can take up to 24 hours to propagate around the internet. Was this answer helpful? Yes No Print this Article Also Read [EML1.12] My ISP is Telia. I cannot to connect to the outgoing mail server? Some ISP do not allow the automatic forwarding of emails. AOL and Gmail are known service... [EML1.03] I can't send email, but I can receive it. There is a possibility that your ISP is blocking port 25. Providers like AOL block this to... [EML1.06] Why do I get a '550 Relay Not Permitted' error message when sending mail? In order to send mail through our mail servers, your email client must be configured to use SMTP... [EML1.09] I am unable to connect to the mail server. Outlook is showing error 0x80042108? This is a common error code from Outlook which can be caused by the following :• There are... [EML1.17] Outlook won't save my Exchange mailbox password In some cases, Outlook will not save an Exchange mailbox password, even when the 'save password'... Support My Support Tickets Announcements Knowledgebase Downloads Network Status Open Ticket × Close Title Loading...