Articles

 [EML1.01] Catch All Email Forwarding

Catch All Email Forwarding allows you to forward all email from domain.com to any email address...

 [EML1.02] How do I create a new mailbox/ email account

Log into your hosting control panel here: http://cpanel.pfphosts.net with the login details...

 [EML1.03] How do I set up an eMail Autoresponders

An email autoresponder sends an automatic email response to addresses you select. Log into...

 [EML1.04] How to setup an eMail Filter Logs

Email Filter Logs allows you to send logs of your (junk mail) email filter activity, once a...

 [EML1.05] How to setup eMail Forwarding

Email forwarding allows you to forward any email address ( mailbox@yourdomain.com ) to any other...

 [EML1.06] How do I create eMail Mailing Lists

Email mailing lists allow you to send a single email to a group of people. Your customers can...

 [EML1.07] How do I setup Junk Mail Filters

Junk mail filters use special technology to strip out junk mail before you receive it. You can...

 [EML1.08] How do I configure email using Outlook Express for the email template/ stationery based webmail?

You can always use our email template/ stationery Web-Based Email to send and receive email...

 [EML1.09] How do I configure email using Outlook Express?

To setup Outlook Express to work with your Heart Internet mail account please follow these...

 [EML2.01] My mailbox/ email account has been deleted?

You can create an unlimited number of email accounts/ mailboxes. Some clients take advantage of...

 [EML2.02] I am unable to connect to the mail server. Outlook is showing error 0x80042108?

This is a common error code from Outlook which can be caused by the following : • There are...

 [EML2.03] Ive changed the MX record for my domain. Why am I now unable to receive email?

MX Records change where email is delivered for a domain. pfpHosts.com offer the flexibility to...

 [EML2.05] I cant receive email right now because it says the mailbox is lock or : youre checking mail too frequentlyed?

Because of the way POP3 works, it's impossible to be logged in to the same mailbox with two...

 [EML2.06] I cant send email, but I can receive it.

There is a possibility that your ISP is blocking port 25. Providers like AOL block this to...

 [EML2.08] I'm getting a 451 Message temporarily deferred message when sending to Yahoo or BT - What does this mean?

Yahoo have extremely strict criteria for accepting email and often defer e-mail if they think...

 [EML2.09] I am sending an email to an external user with a large file attachment and they can't receive it. Why is that?

Several ISP's and hosting companies place restrictions on the size of individual emails that can...

 [EML2.10] I use Freeserve/Wanadoo as my ISP and I am having issues sending email. Why is that?

At the time of writing (note they may change this) Freeserve/Wanadoo use a transparent SMTP proxy...

 [EML2.11] My E-mails are getting delayed - what is causing this?

If emails are arriving into your mailbox late, then please ensure that it's not full - if it is,...

 [EML2.12] My ISP is Telia. I cannot to connect to the outgoing mail server?

Symptoms: I've changed my ISP to Telia recently. Since then none of my accounts can send mail...

 [EML2.13] The amount of Spam I am getting has suddenly increased (with Junk Mail filters enabled), why is that?

The principal reasons for suddenly getting more spam despite the Junk Mail Filter being active...

 [EML2.14] Outlook errors are occurring intermittently in the form of 0x800CCC0E, 0x800CCC6F, 0x80042108 etc.

Errors produced in Outlook and Outlook Express in the form of 0x800***** can be referenced by the...

 [EML2.15] Unable to login to the webmail with a file permissions error?

Are you getting the error:...

 [EML2.16] Why can't I connect to your mail server? I use Orange, ZOL, MWEB, AOL or BT as my ISP.

 [EML2.16] Why can't I connect to your mail server? I use Orange, ZOL, MWEB, AOL or BT as my ISP.

Some ISPs block port 25 for the sending of email via SMTP. AOL and Orange are known to be amongst...

 [EML2.17] Why do I get a 550 Relay Not Permitted error message when sending mail?

In order to send mail through the mail servers, the email client program must be configured to...

 [EML2.18] Why do I get the message 550 IP in XBL SBL PBL RBL or SCBL when sending mail

If you receive any of these messages when trying to send email, it would appear that outgoing...

 [EML2.19] Why does my email bounce with 550 relay not permitted?

This usually happens because the nameservers on the affected domain have been changed to make the...

 [EML2.20] Why have my mail/folders have disappeared from webmail?

We offer two types of webmail (and desktop client) access - POP3 and IMAP4. When you access your...

 [EML2.21] Mail doesn't seem to be forwarding when I use the email forwarding option. What can be causing this?

Some ISP do not allow the automatic forwarding of emails. AOL and Gmail are known service...

 [EML2.22] I use Freeserve/Wanadoo as my ISP and I'm having issues sending email. Why is that?

At the time of writing (note they may change this) Freeserve/Wanadoo use a transparent SMTP proxy...

 [EML3.01] Can I autosetup my email settings in Outlook Express?

Yes you can. Login to your eXtend Control Panel, http://cpanel.pfphosts.net and access the...

 [EML3.02] Can I set up push email on my mobile device with Heart?

As today the 21st of January 2010, this feature is not available on our mail servers, however,...

 [EML3.03] Can I use my Microsoft Exchange server for email?

Yes, if your Exchange server has a static (non-changing) IP address and you know what it is. To...

 [EML3.04] How can I protect myself from Internet Virus infections?

pfpHosts.com offers comprehensive email Anti Virus protection as an additional service. With this...

 [EML3.05] How do I setup all my email to forward to another email address?

All your email settings can be controlled through your Control Panel. Simply log into your...

 [EML3.06] How do I setup email forwarding?

All your email settings can be controlled through your eXtend Control Panel. Simply log into your...

 [EML3.07] I'd like to filter out spam email, is there any way to do this?

This is possible - log into your Control Panel and select Email Configuration. In the following...

 [EML3.08] Setting up my email with Entourage 2004 on Mac OS X

The following will help you set up the email account with Entourage 2004 On the Tools menu,...

 [EML3.09] Setting up my email with Mail for Mac OS X 10.4

On the menu bar click Mail, then Preferences, then Accounts and finally click the plus at the...

 [EML3.10] What is my email username and password?

The details required to access a mailbox from software on your computer are as follows. The...

 [EML3.11] How do I configure email using Outlook Express?

To setup Outlook Express to work with your Heart Internet mail account please follow these...

 [EML3.12] How do I set up an Exchange mailbox in Outlook 2010?

There are two way s to set up an Exchange account, automatically and manually. We recommend...

 [EML3.13] How do I set up an Exchange mailbox in Entourage?

With the advent of Exchange 2010, Microsoft dropped WebDAV support, switching to Exchange...

 [EML4.01] Do you have an SMTP (outgoing mail) server I can use?

Yes, our outgoing mail server is called: mail.yourdomain.com To use it you'll also need to tell...

 [EML4.02] How do I setup Mac Mail to access my mailbox?

To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below....

 [EML4.03] Is there a limit on attachement sizes when sending via Webmail?

Yes, attachments sent via Webmail are limited to 2Mb - if you wish to send larger attachments,...

 [EML4.04] Email Sending Limits

Below are the usage details for the various methods of using our systems to send email:- Webmail:...

 [EML4.05] WebMail - Compose/Send Email

To send email via Webmail:- Log in to your account. Click New > New Email Fill in the message...

 [EML4.06] WebMail - Modifying Settings

Use the "Settings" panel to modify the preferences of your email account. Tailor the email...

 [EML4.07] Not able to send emails from Outlook but can receive

You might fail to send out emails from your outlook account but be able to receive in...

 [EML4.07] Not able to send emails from Outlook but can receive

You might fail to send out emails from your outlook account but be able to receive in...

 [EML4.08] Is there a size limit for email sent to my account?

No, there is no size limit for attachments or emails sent to your mailbox. However, each mailbox...

 [EML4.09] What is the difference between POP3 and IMAP4 mail?

You may have noticed that with your desktop client, and our webmail facility, you are given...

 [EML4.10] What is a POP or POP3 box?

POP (or POP3) is an early email protocol used to access mailboxes. It's very simple and remains...

 [EML4.11] Can I use my own SMTP server?

Yes, just ask your SMTP server provider for connection details. Some ISPs may only allow you to...

 [EML4.11] Can I use my own SMTP server?

Yes, just ask your SMTP server provider for connection details. Some ISPs may only allow you to...

 [EML4.11] Can I use my own SMTP server?

Yes, just ask your SMTP server provider for connection details. Some ISPs may only allow you to...

 [EML4.12] How do the email forwarding and mailboxes options interact?

If you have an individual forwarding and a mailbox for the same address they will both work as...

 [EML4.13] What is an autoresponder?

This feature allows an email address on your account to automatically respond with a specific...

 [EML4.14] What is SMTP?

SMTP stands for Simple Mail Transfer Protocol, a protocol for sending email messages between...

 [EML4.15] What does the MX record do?

An MX record sets the mail server for a given domain name, directing all email to the correct...

 [EML4.16] How do I setup an autoresponder (vacation) message?

All your email settings can be controlled through your Control Panel. Simply log into your...

 [EML4.17] How do I set up POP3/IMAP email on my phone eg iPhone or iPad?

You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows: Go...

 [EML4.18] How can I change my mailbox password?

You can change your mailbox password either in your control panel or by clicking the "Change...

 [EML4.19] How can I add SPF records to my domain name?

There is a generator on the http://www.openspf.org/ website which will create SPF records for...

 [EML4.20] How Do I set up a mailbox in Thunderbird?

NOTE that emails in Thunderbird will usually be able to send out after about 24hrs when the DNS...

 [EML4.21] Setting up Websync with Outlook

To setup Websync with Outlook, you must first of all download the Websync Plugin which you can...

 [EML4.22] How to sync your Sent, Draft and Deleted items IMAP folders on your iPhone or iPad

This article only applies for mailboxes setup as IMAP mailboxes on your iPhone or iPad. If you...

 [EML4.23] "Secure Connection Failed" Error when sending email from iPhone or iPad

If you get the below error message when trying to send email from your iPhone or iPad: Secure...

 [EML4.24] Why have we seen an increase in the amount of spam / junk email we're getting?

Spam volumes can change from day to day by quite a large amount. If you're suddenly seeing an...

 [EML4.25] Why are whitelisted email addresses appearing as spam?

If you have setup your spam settings to change the subject of emails detected as spam to be:...

 [EML4.26] WebMail - Calendar

Webmail's calendar allows you to schedule tasks and organise your time. To create a new task,...

 [EML4.27] How do I handle SPAM/UCE/UBE?

Junk mail filters use special technology to strip out junk mail before you receive it. This...

 [EML4.28] WebMail - Address Book

Use the address book to store your friends, contacts or important addresses. You can reference...

 [EML4.29] How can I see email addresses on my email distribution list?

To view, add, amend or remove email addresses from your distribution lists simply log into your...

 [EML4.30] Unable to send email from iPhone or iPad

If you find you are unable to send email from your iPhone or iPad, it may be because your...

 [EML4.31] How do I setup an email box (pop3)?

All your email settings can be controlled through your Control Panel. Simply log into your...

 [EML4.32] What is my mailbox size?

All mailboxes have a limit of 400Mb - this applies to mailboxes when accessed by POP3, IMAP4 or...

 [EML4.33] How can I access my webmail

10 Ways to access your eMails. We understand that sometimes our users face problems in...

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