Toggle navigation Home Store Browse All ----- Webhosting Domains Quotation (Webdesign Services) eMail Hosting SEO- Search Engine Optimisation GRAPHIC DESIGN Dedicated/ VPS Webhosting BULKSMS Mobi Applications Website Maintenance Register a New Domain Transfer Domains to Us Announcements Knowledgebase Network Status Affiliates Contact Us Account Login Register ----- Forgot Password? Categories 9 CGI Scripts 34 Databases 28 Dedicated Servers 1 DNS 15 Domains 5 eCommerce 79 eMails 27 FTP 1 General Issues 1 MX Records 1 Nameservers 28 Other 104 Scripting 254 Web Hosting Control Panel 9 Web Resources 8 Web Stats & Logs 11 Web Tools 8 Website Help and Diagnostics 4 Windows Hosting Categories CGI Scripts (9) Databases (34) Dedicated Servers (28) DNS (1) Domains (15) eCommerce (5) eMails (79) FTP (27) General Issues (1) MX Records (1) Nameservers (1) Other (28) Scripting (104) Web Hosting Control Panel (254) Web Resources (9) Web Stats & Logs (8) Web Tools (11) Website Help and Diagnostics (8) Windows Hosting (4) [FTP2.11] I am unable to connect with FTP. Your FTP account may be locked, for more information, consult the article on FTP locking. All accounts are locked by default for security reasons. Firstly, ensure that you are using a good FTP client - we recommend. FileZillaFTP Surfer Smart FTP Some FTP clients make it very difficult to find the settings that you need to change. Secondly, check your settings. These can be found in your Control Panel or , but are typically Server:- ftp.yourdomain.com Username:- yourdomain.com Password:- your eXtend Control Panel password for that domain. Ports:- Default Depending on your FTP client's settings, you may have more options. Common ones include SFTP (which should be off), and Passive/Active transfers (which should be set to Passive). Additionally, check your firewall (Norton, ZoneAlarm, AVG Internet Security, etc) - try switching it off and attempting to connect - if it works then the issue lies with your firewall and not with our services. Finally, take a look at any errors that you see when connecting. A common one is "530 Login Incorrect" - this suggests that your username or password are incorrect. Other errors are fairly descriptive, and a quick Google search will often reveal solutions. Was this answer helpful? Yes No Print this Article Also Read [FTP2.02] Why can't I upload large files with FTP? FTP uploads are limited to 200MB per file. (NOTE that this is as of 06 Dec 2010. By the time you... [FTP2.07] My extra FTP account doesn't seem to work with PHP scripts. In theory, this should work without issues as all FTP users on a hosting account have the UID,... [FTP4.01] What is FTP? FTP (File Transfer Protocol) is the simplest and most secure way to exchange files over the... [FTP3.01] How do I connect via Dreamweaver? To connect to the your website using Macromedia Dream Weaver UD4 or MX we recommend trying the... [FTP2.10] I can login to FTP via my client, but I can't see a directory listing of my site files? If your FTP client appears to log in correctly but no files or directories are listed, it's... Support My Support Tickets Announcements Knowledgebase Downloads Network Status Open Ticket × Close Title Loading...