[EML2.20] Why have my mail/folders have disappeared from webmail?

We offer two types of webmail (and desktop client) access - POP3 and IMAP4. 

When you access your mail through POP3 on a desktop client, it is most often downloaded off the server onto your computer. If you don't want this to happen, many clients have an option to leave messages on the server, or you can consider using IMAP4. 

If you create folders on your desktop client using POP3, these won't be updated on webmail, as they are just created locally. 

Additionally, you won't be able to access folders created in the POP3 mailbox

Was this answer helpful?

 Print this Article

Also Read

[EML1.01] Catch All Email Forwarding

Catch All Email Forwarding allows you to forward all email from domain.com to any email address...

[EML4.13] What is an autoresponder?

This feature allows an email address on your account to automatically respond with a specific...

[EML4.25] Why are whitelisted email addresses appearing as spam?

If you have setup your spam settings to change the subject of emails detected as spam to be:...

[EML4.20] How Do I set up a mailbox in Thunderbird?

NOTE that emails in Thunderbird will usually be able to send out after about 24hrs when the DNS...

[EML2.12] My ISP is Telia. I cannot to connect to the outgoing mail server?

Symptoms: I've changed my ISP to Telia recently. Since then none of my accounts can send mail...