Toggle navigation Home Store Browse All ----- Webhosting Domains Quotation (Webdesign Services) eMail Hosting SEO- Search Engine Optimisation GRAPHIC DESIGN Dedicated/ VPS Webhosting BULKSMS Mobi Applications Website Maintenance Register a New Domain Transfer Domains to Us Announcements Knowledgebase Network Status Affiliates Contact Us Account Login Register ----- Forgot Password? Categories 9 CGI Scripts 34 Databases 28 Dedicated Servers 1 DNS 15 Domains 5 eCommerce 79 eMails 27 FTP 1 General Issues 1 MX Records 1 Nameservers 28 Other 104 Scripting 254 Web Hosting Control Panel 9 Web Resources 8 Web Stats & Logs 11 Web Tools 8 Website Help and Diagnostics 4 Windows Hosting Categories CGI Scripts (9) Databases (34) Dedicated Servers (28) DNS (1) Domains (15) eCommerce (5) eMails (79) FTP (27) General Issues (1) MX Records (1) Nameservers (1) Other (28) Scripting (104) Web Hosting Control Panel (254) Web Resources (9) Web Stats & Logs (8) Web Tools (11) Website Help and Diagnostics (8) Windows Hosting (4) [EML2.19] Why does my email bounce with 550 relay not permitted? This usually happens because the nameservers on the affected domain have been changed to make the domain work with our servers, but the domain itself has not been transferred in. There is a brief period when some remote mail servers direct mail according the the new MX records, but the local mailserver is still seeing the old MX records. This causes the mail server to reject mail until the old records expire. That usually happens within 24 hours. Domains which are fully transferred by-pass the MX record lookup and so are not affected by this problem. This error could also be because you have not selected "My Outgoing Server Requires Authentication" or some variation on that depending on email client software being used in your settings. You can select it to use the same settings as the incoming mail server. If you continue to receive this error after 24 hours (allowing for nameserver updates and DNS propagation), please contact Support. Was this answer helpful? Yes No Print this Article Also Read [EML4.31] How do I setup an email box (pop3)? All your email settings can be controlled through your Control Panel. Simply log into your... [EML4.02] How do I setup Mac Mail to access my mailbox? To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below.... [EML2.20] Why have my mail/folders have disappeared from webmail? We offer two types of webmail (and desktop client) access - POP3 and IMAP4. When you access your... [EML3.12] How do I set up an Exchange mailbox in Outlook 2010? There are two way s to set up an Exchange account, automatically and manually. We recommend... [EML3.11] How do I configure email using Outlook Express? To setup Outlook Express to work with your Heart Internet mail account please follow these... Support My Support Tickets Announcements Knowledgebase Downloads Network Status Open Ticket × Close Title Loading...